Our service is to facilitate online language training between registered language teachers and registered language students. All users agree that Verbalplanet.com, Verbal Planet Ltd or any employee of Verbal Planet Ltd is not responsible for the provision or quality of any service provided by a language teacher to a language student, and that the web site functions solely as an intermediary between registered language teachers and registered language students.

All registered language students agree to Verbal Planet Ltd acting as agent for them for the purpose of booking lesson time with a language teacher. Language teachers and language students contract directly with each other with Verbalplanet.com facilitating the transaction on the part of the language student.

These terms and conditions may be changed at any time. Your use of Verbalplanet.com will be deemed to constitute acceptance of any variation of these terms and conditions.

All users are responsible for the content and accuracy of any information supplied by them. All users agree to release Verbalplanet.com and Verbal Planet Ltd from any claim, demands and damages of any kind which arise due to reliance on inaccurate information held on the Verbalplanet.com web site, systems and supporting infrastructure.

All users agree to release Verbalplanet.com, Verbal Planet Ltd, its officers, directors, employees, agents, affiliates and third parties, from any liability for loss arising from the use of Verbalplanet.com.

All users agree to release Verbalplanet.com, Verbal Planet Ltd, its officers, directors, employees, agents, affiliates and third parties, from any liability, resulting from the acts or omissions of other users (including unauthorized users, or "hackers") of Verbalplanet.com.

Verbalplanet.com reserves the right to close the account of any user for any reason. No refund, payment or compensation of any kind will be made to a user whose account has been closed due to breach of these terms and conditions.

All users agree not to publish or place computer code of any kind on Verbalplanet.com without our express permission.

All users agree not to distribute or share their account login details.

All users certify that they can form legally binding contracts under their applicable law.

Users must not use copyright material, trademarks or other protected proprietary information in any way without the written consent of the owner of such material.

The creation of a student account requires you to provide personal information. All language students agree to the use of their personal information in accordance with the web site privacy policy.

The creation of a tutor account requires you to provide personal information and create a personal tutor profile. All language teachers agree to the use of their personal information in accordance with the web site privacy policy.

All language students must book lesson time with a registered language teacher through their Verbalplanet account. Students must select available lesson time from a language teacher's work planner and make payment to complete our booking process. Language students are liable directly to the language teacher concerned for the total published price per lesson, less any amount paid for each class during the booking process. Any action or communication by a language student with the objective of avoiding our fees, our booking process or to arrange lessons outside of Verbalplanet.com, is strictly prohibited and will result in the closure of the account of the student and teacher concerned and legal action taken for the recovery of monies deemed owing.

We reserve the right to alter or amend our fees at any time. All prices displayed publicly on Verbalplanet.com are inclusive of all fees.

Should any amount owed to a tutor by a student remain unpaid by a student, we reserve the right to charge the payment method used by the student to book their classes for the purpose of reimbursing the tutor concerned.

Students may reschedule or cancel a lesson through their account up to 24 hours before the lesson is due to commence.

No refund of fees paid will be made for lessons cancelled by a student. Where a student cancels or fails to attend a lesson, they shall remain liable to the language teacher concerned for the total published price per lesson, less any amount paid to schedule the class during the booking process.

Where a language teacher cancels a lesson, students shall be entitled to a full refund of any payment made for that lesson.

All registered language teachers agree that the contract for the provision of language training services is between themselves and a registered language student, and that they are solely responsible for the delivery and quality of any service they provide to a language student.

All registered language teachers are required to set a fee per lesson (the tutor's lesson fee) in an available currency. Lesson prices are displayed to a student in the student's preferred currency. The total price per lesson before any applicable discounts or promotions constitutes the tutor's lesson fee, converted to the student's currency, plus a variable booking fee. All registered language teachers agree that they are solely responsible for invoicing the language student for their lesson fee unless the student has paid the full published price per lesson in advance during the booking process. All registered language teachers agree that Verbalplanet.com, Verbal Planet Ltd or any employee of Verbal Planet Ltd is not liable for any amount a registered language student fails to pay them.

All language teachers warrant that they are self employed and responsible for all income tax and other taxes which they should properly account for under the tax jurisdiction applicable to them.

All registered language teachers certify that they can request and receive funds using PayPal in their country of residence.

Only approved language teacher profiles will be listed on Verbalplanet.com. The account of any language teacher which contains an unapproved profile may be closed at any time.

Verbal Planet acts as agent to a language student for the purpose of booking lesson time with a language teacher. Any payment made by Verbal Planet to a language teacher in respect of a lesson with a language student is a disbursement made by ourselfs acting as agent for the language student and as such is outside the scope of VAT.

All registered language teachers must ensure students book lesson time through their Verbalplanet.com student account. Students must select available lesson time from a language teacher's work planner and make payment of all fees necessary to complete the booking process.

Any action or communication by a language teacher with the objective of enabling a student to avoid our fees, negotiating fees, or arranging lesson time with a student outside of Verbalplanet.com, is strictly prohibited and will result in the closure of the account of the student and teacher concerned and legal action taken for the recovery of monies deemed owing.

All language teachers agree to complete feedback and analysis for a language student following each lesson through their Verbalplanet.com teacher account. We reserve the right to close the account of any language teacher who does not complete analysis for their student following each lesson.

Language teachers may cancel a lesson up to 24 hours before the lesson is due to commence. Where a language teacher cancels a lesson, any payment made by a student directly to a teacher must be refunded in full.

When booking lesson time students may choose to pay the full lesson price in advance or make only a part payment. If a student pays the full lesson price in advance, we will collect your lesson fee and credit your account. You can request payment of your credit balance at any time subject to the minimum value of 10.00.

Following a request for payment we will pay your credit balance to your nominated PayPal or Skrill account within 30 working days.

Under common law we have a duty not to facilitate fraud. Payment of a credit balance will not be made in any circumstances where we have reasonable grounds to believe that the purchaser’s payment was fraudulent, made without their consent, or where we have received notification from PayPal as our payment processor that the purchaser did not authorise the transaction.

In such circumstances payment of a credit balance will only be made once PayPal as our payment processor has confirmed the legitimacy of the transaction or 180 days since the original transaction date have expired and no transaction dispute has been raised by the purchaser within that time period. We reserve the right to deduct from a tutor’s credit balance the value of any transaction where we have reasonable grounds to believe that the purchaser’s payment was fraudulent, made without their consent, or where we have received notification from PayPal as our payment processor that the purchaser did not authorise the transaction.

We reserve the right to deduct any and all costs, foreign exchange fees or other charges incurred by us to facilitate the payment of your credit balance.

It is very rare that tutors encounter problems receiving payment from a student. If this should occur it is essential that you report this to ourselves as soon as possible so we can assist you.

Non payment of lesson fees must be reported to ourselves within 7 working days following the date you issued your invoice. We are not able to assist tutors who report payment problems outside of this time frame.

When reporting non payment of lesson fees, please include details of:

The username of the student
The date of the lesson
The amount outstanding

Verbalplanet.com and Verbal Planet Ltd reserve the right to monitor communications between users. All users consent to the monitoring of communication, via any of the functions we make available, for the purposes of protecting the integrity and security of Verbalplanet.com, protecting users from abuse, detecting fraud and attempts to avoid our fee structure.

All users acknowledge that neither Verbalplanet.com nor Verbal Planet Ltd is responsible for the quality of the interface or the quality of communications between users using Skype, Zoom or Microsoft Teams.

Where there is a dispute by a registered language student over the performance, quality, duration or any other matter with respect to a language lesson or associated service delivered by a registered language teacher, a student has 24 hours following the lesson to report the problem using the lesson dispute function of their account. Any lesson which is not disputed within 24 hours using the correct procedure will be deemed successful and complete.

Where a lesson is reported within 24 hours using the correct procedure, all users agree to Verbal Planet Ltd acting as arbitrator between the language student and language teacher concerned. All users accept that the decision of Verbal Planet Ltd will be final and binding on both the language student and language teacher.

All users agree that performance of Verbalplanet.com and Verbal Planet Ltd’s contractual obligations to registered language students and language teachers in respect of any individual lesson will be deemed complete by notification of the details of that lesson to the relevant language teacher and language student concerned via their respective Verbalplanet.com accounts.

Our service is on an "as is" basis without any guarantees, warranties or conditions of any kind.

Verbalplanet.com and Verbal Planet Ltd disclaim any implied warranties relating to the merchantability of our sercice or its fitness for a particular purpose. Neither Verbalplanet.com, nor Verbal Planet Ltd warrant that your use of our service will, be secure, uninterrupted, error-free, meet your requirements or that any defects in Verbalplanet.com will be corrected.

Language teachers may close their account at any time subject to the completion of any outstanding lessons.

Language students may close their account at any time but shall remain liable to Verbal Planet Ltd and any language teacher for any unpaid lesson fees.

Verbalplanet.com is owned and operated by Verbal Planet Ltd; Registered in England & Wales; Company No. 5601791; Registered office: Old Beams, Northwood Lane, Cheshire, United Kingdom.

These terms and conditions shall be governed by the laws of England. The provisions of this agreement are severable. If any provision is held to be invalid or unenforceable, that provision may be removed and the remaining provisions will be enforced.